Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cs.lashedoutbysp@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs.lashedoutbysp@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

If you believe the item you received is unusable due to damage during shipment or is defective, please contact within 72 hours of delivery to initiate a return (if applicable). 
To initiate a return Email: cs.lashedoutbysp@gmail.com
The following information MUST be included:
  • Your name & best way to contact you (email or text)
  • Order number
  • Details of what the damage or defect is
  • MUST INCLUDE Supporting photos and/or video

Refunds 

Refunds/Returns: We have a strict No Refund & No Return Policy.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lashedoutbysp@gmail.com.

We do not cancel/refund orders after they are placed, in transit, or after delivered
LASHEDOUTBYSP STUDIOS LLC  is not responsible for any lost or stolen packages 
 
Please note that we are not responsible for trays that are cracked during shipment. 
**Lashes are not typically affected by a cracked tray**

 Please allow up to 5 business days for a response.